Shipping policy

Last updated: September 30, 2026

We process orders as quickly as possible and work with third-party fulfillment partners to deliver your purchases.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been authorized and verified.

Some custom, personalized, pre-order, or special-order products may require additional processing time.

2. Shipping & Delivery Times

Delivery times depend on the destination, shipping method, product, carrier, and other circumstances.

For orders shipped to Africa, delivery may take approximately 20–40 business days after shipment when applicable.

Delivery times are estimates only and are not guaranteed. Delays may occur because of customs clearance, carrier delays, weather, public holidays, remote locations, or other circumstances outside our control.

3. Shipping Costs

Shipping costs depend on the product, package weight and dimensions, destination, and shipping method.

The applicable shipping cost will be displayed at checkout where available.

4. Tracking

Once your order has been shipped, tracking information will be provided when available.

Tracking updates may take some time to appear, and some destinations may have limited tracking information during transit.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Where applicable, these charges may be the customer's responsibility.

6. Separate Shipments

Products from the same order may sometimes be shipped separately depending on product availability, fulfillment location, or shipping method.

You may therefore receive multiple packages or tracking numbers for one order.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or inability to contact the recipient, additional reshipping costs may apply where reshipping is available.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception/security, and the local delivery carrier.

If you still cannot locate your package, contact our customer support team with your order number and tracking information so we can investigate.

9. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, carrier delays, severe weather, public holidays, government restrictions, or other unforeseen circumstances.

We will work with our fulfillment partners to assist with eligible delivery issues.

10. Contact Us

If you have questions about your order, shipping, or tracking information, please contact our customer support team using the contact information provided on our website